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When you work with TMS, you will be assigned a dedicated Account Manager who will be your primary point of contact for any aspect of your mailing.
Each of our Account Managers is responsible for providing you with expert advice and guidance before a mailing takes place and then ensuring that your mailing is expertly overseen through each production stage.
With so many processes involved, any mailing has many potential pitfalls. So early discussion with your Account Manager can be vital in helping avoiding costly mistakes at a later stage:
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Once creatives have been developed it makes sense to check that unusual formats, sizes, paper stocks and personalisation can be efficiently mailed. Alternatively, you might want your Account Manager to help identify the most efficient mailing formats and quantities before you brief the creatives.
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For pre-printed items, ask your Account Manager for a print quotation. We can access a wide range of expert suppliers who are familiar with producing print for mailing purposes.
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For any pre-printed stock items, it is often advisable to supply samples in advance so their suitability can be checked for machine enclosing.
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You may also want to check whether your mailing will meet Royal Mail criteria for Mailsort postal discounts.
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Preparing a full and accurate job brief will help highlight any potential problems at an early stage.
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For mailings which are time sensitive, alert your Account Manager so that any potential scheduling or production difficulties can be highlighted and rectified.
Once a mailing is underway, your Account Manager will ensure that your mailing is output according to your requirements. However, even with advance planning some last minute problems can occur which we attempt to minimise through our rigorous approach to quality assurance.
Some of the most common problems include:
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Insufficient quantity of mailing items delivered to our warehouse.
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Late delivery of mailing items.
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Damage to continuous reels including split perforations.
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Unexpected problems with the size, format or paper stock of mailing items which prevents machine enclosure.
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Problems with the format, quality or quantity of mailing data identified during the initial data check.
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Proofing and finalisation of variable letter text.
Of course, most mailings go without a hitch – but should any problems occur you can be assured that our Account Managers will inform you straight away and suggest appropriate solutions.
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Checklist: what to include on your mailing brief (PDF)
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